tanzania jobs

10 Job Opportunities at Job Junction Tanzania, Call Centre Operators

job%2Bjunction


 CALL CENTRE OPERATORS
(10)

EMPLOYER:Job Junction Tanzania

LOCATION:Dar Es Salaam

PURPOSE:

Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.

Call Center Operator Job Duties:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information researching, locating, and providing information
  • Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems
  • Fulfills requests by clarifying desired information completing transactions forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

  • Minimum  Diploma certificat
  • Must be fluent in Swahili and English
  • Customer Focus, Customer Service,
  • Data Entry Skills,
  • Listening, Phone Skills, Verbal Communication,
  • Building Relationships, People Skills,
  • Interpersonal Savvy,
  • Problem Solving,
  • Multi-tasking

CONTACTS:

Mobile: 0623872871

              0656116023

Email: [email protected]

Newsletter Updates

Enter your email address below to subscribe to our newsletter

Search For Jobs offers in Tanzania