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Credit Officer– Lake Zone x2
Mwanza & Dar , Tanzania | Posted on 02/18/2021
The Credit Officer, Lake Zone of our client oversees credit of one of the most important Zones, comprising Mara, Mwanza, Geita, Kagera, Shinyanga, and Simiyu. The Credit Officer is responsible for administration of the loan portfolio which is majority comprised of fishing light purchase plan receivables, but also includes solar water pump and home system receivables. The Credit Officer monitors individual clients and client segments (Beach Management Units being a key geographic unit), gaining insights and following-up to ensure timely payment. The Credit Officer also manages related risks including equipment hacking, theft, and fraud, with support and oversight from their manager. Lastly, the Credit Officer is responsible for managing repossessions. This role is critical to the team and will be expected to collaborate with customer care, field services, hardware, inventory, finance, and sales to improve client performance.
The position initially reports directly to the Credit Analyst. There will be significant exposure and collaboration with all departments, including Sales, Customer Care, Hardware, Field Service, Inventory, Finance, and Senior Management. Pay: Salary with benefits and discretionary bonus, to be determine Key Responsibilities: The Credit Officer is responsible for Lake Zone customer repayments: Credit Portfolio & Receivables Administration – Follow-up on accounts receivable, proactively pursuing late clients; – Lead and Coordinate termination of loans and the collection of equipment; Underwriting – Work with Credit Analyst to continually improve underwriting criteria; – Support KYC efforts, monitoring compliance and suggesting improvements; – Engage with stakeholders to gain better insights and make better decisions on both prospects and existing clients; – Gain insights on causes of lateness and interact with Credit and Sales team to improve; Ensure Security of Receivables – Serve as the point person for emergent cases of theft, equipment hacking, or fraud; – Proactively manage these cases, leading their resolution in coordination with other departments and under oversight of Credit Analyst; – Manage database of Fishing Lights reported missing or stolen; – Identify emergent risks and behaviors of staff or clients that need to be addressed;
Engage with local authorities where necessary and under direction of Simusolar Leadership; Portfolio Reporting – Contribute to weekly reports regarding portfolio performance, including root causes of lateness, trends, and causes of non-performing loans (NPLs); – Engage in periodic analyses and investigations as needed to administer the portfolio.
Experience: – The Credit Officer is an experienced loan officer with hands-on credit management experience: Minimum 3 years’ experience in credit / loan management;
Preferred: Experience with repossessions; – Preferred: Experience with investigations of theft or fraud; internal, non-financial audit experience;
–Skill & Qualifications: – A holder of Advanced Diploma or Bachelor Degree in Business Administration/B. Com/Accountancy.
-Excellent customer service, networking and communication skills – Ability to work under pressure with tight deadlines
– Good organisation and planning skills – Excellent oral and written English – Computer literacy with Microsoft Office products (Excel, Word and PowerPoint)
In additional to that must be Proactive, self-starter, resourceful, Open-minded, flexible approach to problem solving, Resilient to changing circumstances and challenges.
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