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3 Job Vacancies At NBC Bank Tanzania 2020

3 Job Vacancies At NBC Bank Tanzania 2020, Ajira Mpya NBC Bank Tanzania 2020, Nafasi Za Kazi NBC Bank Tanzania, NBC Bank Tanzania Jobs

Position: Relationship Manager LLC
Location: Head Office NBC

Posted 19th May, 2020
Type: Full time

Job ID: R-15908447

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

3 Job Vacancies At NBC Bank Tanzania 2020

Job Summary

To build and maintain relationships across a portfolio of high value Corporate and Investment banking customers by focusing on growing value through achieving challenging sales and income targets and improving customer satisfactions. The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”, to manage and sustain a portfolio of Corporate customers, to build long term relationships founded on efficient and reliable support for their business through quick risk decisions and managing consistency and quality of operational service and to maximise risk-adjusted portfolio contribution.

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Job Description​
Sales and Service: 65%

  • Grow portfolio value in line with agreed targets. This is achieved through cross sell or up sell by providing a variety of products and services to customers
  • Identify sales and services opportunities and offering solutions appropriate for the customer’s needs, goals and objectives
  • Work with the relevant product partners to increase the share of wallet for existing and new customers
  • Increase the asset, liability and revenues for the portfolio by at least 20% year on year
  • Focus on growing the transactional business of the customers
  • Adopt a commercial approach to cost control and income generation of the portfolio
  • Expand assigned portfolios through product optimisation and profitable cross selling
  • Establish relationships and maintain proactive and regular contact with clients as part of the agreed contact plan
  • Utilise all customer contact processes and products to develop a better understanding of customer needs
  • Provide feedback to clients, even if query or complaint has not been resolved yet.
  • Educate customer on the new operating models
  • Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training
  • Maintain customer records and accurate completion of applications and paperwork
  • Work proactively with colleagues across the group to support the growth of lead generation
  • Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritised
  • Research, create and follow up a target list for potential new business 

Business Management 30%

  • Research, create and follow up on a target list for potential new business
  • Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution
  • Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgemental information. (They will work with Business Analysts, CMAs and Operational Bankers to construct credit applications)
  • Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies

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Staff Management 5%

  • Day to day coaching and development of Business Analysts and Operational Bankers 

Technical skills / Competencies

  • Relationship skills
  • Credit Risk skills
  • General Corporate banking knowledge
  • Communications skills
  • Deciding and initiating action
  • Relating and networking
  • Persuading and influencing
  • Analysing
  • Planning and organising
  • Delivering results and meeting customer expectations
  • Following instructions and procedures
  • Coping with pressure and setbacks 

Knowledge, Expertise and Experience

  • Meeting customers’ needs
  • Personal Organisation
  • Business awareness ·
  • Adaptability
  • Business development
  • Decision making
  • Managing Relationships
  • Team results
  • Innovative
  • Active listening
  • Analysis and judgement 


Bachelors Degree and Professional Qualifications – Business, Commerce and Management Studies, Banking Knowledge (Meets all of the requirements), Business Analysis (Meets all of the requirements), Commercial mindset – Senior (Meets all of the requirements), Effective communication – Advanced (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets all of the requirements)

Position: Head of Customer Network and Business Development

Location: Head Office NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Description​

Reporting to Head of Retail banking, Head of Customer network & Business Development has responsibilities:

  • To drive and deliver performance in Sales, customer management / experience, operations, controls and expense management for Branch Network.
  • To manage the bank’s service channel as a pan bank service outlet.
  • To meet and exceed the P&L targets assigned by NBC.
  • To device and implement Sales and Service strategy and optimize the Customer Network – This includes Branch Network, ATM Network, Alternate / Digital Channels including Agency Banking etc.
  • To provide business leadership & operational excellence to all customers including internal customers (staff).
  • To develop, enhance and implement an effective / robust controls and processes across the customer network, direct sales and products for NBC.
  • To ensure all local regulations and corporate policies are adhered to in customer network.
  • Development and Implement of Branch Network Strategy (Physical / Digital), in line with Retail Banking strategy
  • Manage the customer Network Team across the entire NBC network towards the Banks strategic Objectives.
  • The main purpose is Loan and Advances, Deposit and alternative product growth at allotted branches
  • This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches


Agile ways of working (Meets all of the requirements), Analytical Thinking – Advanced (Meets all of the requirements), Bachelor’s Degree, Commercial mindset – Senior (Meets all of the requirements), Customer Excellence – Service Management (Meets all of the requirements), Experience in a similar environment at management level, Leading people – Leadership level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)

Position: Sourcing Manager

Location: Head Office NBC

Job ID: R-15907629

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Description​

Commercial delivery : Deliver the 3rd Party Supply chain, for a defined portfolio of business processes ,that supports the delivery of the agreed products & services, together with any future strategies or developments as determined by the contracted agreement. Work with suppliers to develop strategies in order to deliver quantifiable benefits to the business Act as an interface for the suppliers/performance partners in order to that provide services to the Bank .Assist the Manager to deliver alignment between business and category objectives and strategy for the specific supplier .Assist with the delivery of targeted benefits to cover cost reduction, cost avoidance, quality, service, innovation and revenue generation financial deliverables as agreed – must contribute to growth of absolute profit. Deliver compliance to the Sourcing and Supplier Management Policy (SSMP) Process data accurately for commodity/supplier and ensure compliance with Records Management implemented processes . Review business drivers and translate into value adding sourcing strategies in order to meet stakeholder requirements .Obtain stakeholder sign-off to all agreed sourcing and supplier management benefits negotiated .Undertake supplier and product rationalization reviews with the business, develop appropriate strategies and gain stakeholder approval/budget allocation . Obtain and cascade relevant information and analytics to conduct reviews that drives business improvement . Ensure that supplier contracts drive performance against quantified business needs and continuous improvement through the creation of services schedules and assist in negotiating where applicable . Ensure that supplier contracts comply with applicable regulatory requirements by reviewing on an annual basis in conjunction with NBC Legal .Review supply market and supplier research and deliver potential cross functional strategies that are innovative to the supplier Drive supplier and product/service rationalization initiatives and ensure that specifications/functionality are fit for purpose Participate in formal supplier performance reviews across all business needs including cost management, development, technology road-mapping, productivity etc. Design and implement supply base capability communications via internet, binder or supplier road shows. Submit weekly status updates on all projects/suppliers within category . Facilitate contract administration process for all suppliers within category and ensure that the central repositories hold the latest contracts and change controls .Instruct suppliers to adhere to Corporate Social Responsibility (CSR) and Business Continuity Management (BCM) requirements Manage supply dependencies and interactions effectively up to senior level throughout the sourcing life cycle, internally with clients, colleagues and external suppliers Administer the handover of commercial arrangements into live operation post contract award .Ensure appropriate engagement of internal legal resource and control their input to meet business and sourcing requirements | Stakeholder Management : Develop stakeholder relationships using effective communication plans and forums Create supplier/business forums to promote proposals regarding innovation, cost saving ideas, product or service and process improvement opportunities | Compliance : Ensure compliance scores are maintained at best in class levels (90%) for Supplier and Channel by reviewing MI on a monthly basis per supplier in line with the system requirements .Ensure compliance with internal policies and procedures e.g. ECCG, Sanctions, HR Policies, Gift Registers etc.. by keeping abreast of new developments and developing, implementing and monitoring appropriate control measures .Liaise with internal and external compliance functions, e.g. Internal Audit, Group Compliance in order to stay up to date .with developments in the Risk environment . Manage risk by ensuring that financial policies and procedures, regulatory and


Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Certified Procurement and Supply Proffessional – Procurement and Supply proffesional Technician Board, Commercial mindset – Senior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), English, Experience in a similar environment at junior specialist level, Leading people – Team level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Procurement Knowledge (Meets all of the requirements), Swahili

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