Effectively lead a team of ICT Specialist and Systems administrators, responsible for Self-service/ Channels systems support: Implementation of new & Enhancements and Second level Day by Day support of all Channels systems: Internet Banking, Mobile Banking, SMS Service and Enterprise Service Bus (ESB) integrations with internal & external systems.
Leads the definition of a portfolio of existing and new Self-Service Digital Channels provision.
Engages and influences Managers to ensure the Digital Channels will deliver the agreed business objectives.
Plans, schedules, monitors and reports on activities related to Digital Channels to ensure that each part contributes to the overall achievement of the products.
Collect, summarize and reports on portfolio KPIs often through the deployment of business management processes and systems.
Identifies issues with Digital Channels structure, cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
Notifies Digital Channels change initiatives of issues and recommends and monitors corrective action. Reports on portfolio status as appropriate.
Setting SMART Objectives and conduct Performance Evaluation for Direct Reports in the Digital Channels section.
Prepare monthly progress update reports of the Digital Channels section.
Prepare and control the annual budget (CAPEX & OPEX) of the Digital Channels sections.
Setup and implement cost-saving initiatives for the Digital Channels section, involving Systems, People and Process.
Develop & update policies, procedures and processes to improve efficiency & productivity of the Digital Channels sections.
Experience, Knowledge and Skills Requirements
Bachelor Degree in Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering or equivalent undergraduate degree from recognized Institution.
Minimum of 5 years of experience in ICT related role, 1 year being ICT Senior/ Supervisor role in a bank of similar size and scale.
Minimum of 2 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale is an added advantage.
At least one professional qualification in ITSM related area (i.e. ITIL or COBIT)
Technical knowledge of Digital Channels solutions.
People Management & Leadership knowledge, a team player that motivates and trains other team members.
Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
Strong interpersonal and good communication skills.
Provide legal support to the operations of the CRDB Bank, with special emphasis on litigation, contracts, advisory on regulatory, corporate and retail banking.
Reviewing and preparing non-credit contracts and documentation used by the Bank in the business of providing banking services to its clients.
Reviewing internal documents and policies to ensure they are drafted in accordance with applicable legislation responsible for identifying legal risks associated with the operations of the Institution and proposing mechanisms for mitigating such risks.
Assisting in the preparation and drafting of reports and communications to the regulator.
Provide updates to the Head of Legal and or a person acting in that position on issues affecting operations of the Bank.
Provide support to the Bank to ensure compliance by the Bank of its labour and employment obligations as an employer of its staff, including registering with local authorities and entering into employment contracts drafted in accordance with local law and that protect the interests of the Bank.
Providing legal opinions based on local laws regarding various aspects of the operations of the Bank.
Prepare court documents or and represent the Bank in courts of law.
Assist in drafting legal demand letters to defaulting clients.
Participate in the training of staff in all legal issues arising out of the CRDB business and operations. These may include assisting them to identify genuine securities, legal implications of illegal recoveries, fraud etc.
Coordinate with external counsels on status of cases and report to Head of Legal.
Maintaining resources and overseeing cases relating to litigation collection and ensuring timely reporting on the cases and close follow-ups on fraud prosecution handled by external lawyers
Pursuing claims by the Bank as determined and defending the Bank against claims by third parties in Court.
Perform all other duties assigned by Line Manager and coordinate weekly and monthly reporting.
Experience, Knowledge and Skills Requirements
Holder of Bachelor’s degree in Law from the recognized Higher learning institution.
At least 4 years working experience with a strong background in Banking.
Excellent knowledge of all types of legal matters related to the operations of the Bank.
Strong litigation skills.
Strong relationship building and diplomatic interpersonal skills.
Excellent verbal and communication abilities in both English and Kiswahili.
Ability to adapt and work co-operatively and effectively.
Be able to work long hours.
Conceptual and Analytical Skills: Must be able to conceptualize issues and analyse proposals in detail to understand underlying issues.
Ability to interpret Central Bank policies of financial regulations and implement them within Banks strategic plan.
Ability to interpret the statutory requirements on all aspects of the Bank‘s operations.
Ability to assess material evidence and advice on appropriate legal measures.
Keeps abreast of legal issues that affect the Bank.
Creative and analytical thinking to problem-solving.