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Nafasi za kazi Zola, Digital Platforms IT Administrator

Digital Platforms IT Administrator  

Job Summary
The IT administrator will act as the domain-expert on the core IT technologies (services) provided by the Digital Platforms team: Contact Center platforms, networking, end-user devices, identity management, and monitoring cloud integrations. This role will also be responsible for the design and implementation of new services, maintenance of services, and daily operations.

Minimum Qualification: Bachelor
Experience Level: Executive level
Experience Length: 3 years
Job Description

The Digital Platforms IT Administrator is expected to:

  • Support Operations and Digital Platforms with domain expertise on core IT technologies/services
  • Establish and maintain documentation for IT services in scope
  • Train and support Operations IT staff on core IT technologies/services
  • Assist stakeholders in creating training materials for new/updated software features
  • Own the daily administration of IT services: Genesys, Cisco Meraki, Wi-Fi, G Suite, Video  Conferencing, Identity Management, end-user devices (hardware), and Operating Systems (Windows OS, macOS, Chrome OS, and Android)
  • Ensure availability and performance of IT services; monitor, optimize and report in close  cooperation with other DP functions and vendors.
  • Coordinate and execute all changes around the IT services in scope.
  • Advise the organization on the optimal use of IT services in scope and contribute to the  implementation of improvements
  • Design and implement processes and tools to maintain a secure IT environment that operates in  compliance with corporate policy and local legislations.
  • Monitor system events and system configurations, perform audits, action outcomes and make  reports.
  • Support Operations with monitoring and compliance with security processes.


The successful candidate will most likely have the following qualifications, experience, and skills:

  • Bsc. in Information Technology, Computer Science or a related field related technical fields
  • A minimum of 3 years of relevant work experience in a similar work environment and/or position
  • Experience in network administration.
  • Certified Network CCNA, CMNO/ECMS1 or comparable
  • Experience managing contact center systems and infrastructure
  • Experience managing API integration
  •  Experience in network/ information security

Knowledge, Skills, and Competencies Required
Domain expertise:

  • Expert knowledge of network protocols (IP, WiFi, ethernet) and associated components (firewalls,  routers, etc)
  • Expert knowledge of IT hardware and associated user computing environments (Android, MS  Windows 10, macOS, etc)
  • Solid understanding of contact center and voice/video/telephony technology
  • Experience managing and monitoring API integrations e.g payment integrations, etc
  • Expertise on device management and endpoint security
  • Basic BI and data skills to produce reports based on small data sets
  • Basic understanding of IT service management, understanding of ITIL and Lean/IT concepts,  terms and processes

Generic Competencies:

  • Discrete, able to handle confidential information
  • Excellent communication and writing skills
  • Demonstrated ability to structure and produce technical and business documentation
  • The ability to work well in a distributed and international team
  • Analytical, excellent problem-solving skills
  • The ability to plan and prioritize workload
  • Customer-focused, understands customers and takes a proactive approach to meet their needs  in an effective and timely manner
  •  Identifies opportunities to optimize cost and improve customer service and satisfaction
  •  Fluent in English


  • Work at the office, limited travel required (includes international travel)
  •  Occasionally expected to be available outside normal working hours

The role will be based in Arusha

How to Apply

The deadline for submission for this position is 27th September 2019 at 1800 hours. Applications should be submitted through E-mail to [email protected] indicating the position you are applying for on the subject line.

Only shortlisted candidates will be contacted.

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