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Tracking Customer Care Job at Mohammed Enterprises Tanzania Ltd – MeTL

Posted in NGO Jobs in Tanzania

METL Group is Tanzania’s largest home-grown company, worth more than $1 billion with a presence in 11 countries in Africa, such as Uganda, Ethiopia Kenya, Rwanda, Burundi Zambia, Mozambique, Malawi, DR Congo and of course Tanzania.
From providing logistic services to manufacturing products and brands that people love, METL group helps growth in the African Market and beyond.

We have the best available talent, and are consistently investing in our people and our infrastructure.

Job Title: Tracking Customer Care

Job Summary
GPS vehicle tracking , Monitoring , Supervision, and monitoring expenses
Minimum Qualification: Bachelor
Experience Level: Executive level
Experience Length: 3 years

Job Description
Metl Group of Company ,
Candidate should be able to perform the following:
-Learn the vehicle tracking web application
-Provide training t the tracking operators, tracking supervisors and unit head
-check the inventory status of the devices with the help of control room operator based on the calls received
-Inform all new updates in tracking system to unit heads and tracking operators
-Prepare and update the helpdesk issues tracker on a daily bases
-prepare and share consolidates and other tracking related reports to operations manager
-communicate through email & calls with all divisions/ customers and internal team for work coordination
-Maintain proper records for vehicles & devices transfer
-Close the help desk calls with inventory details
-Receiving new device request and check up request through tracking helpdesk,email or phone from all units/ customers and update in the local helpdesk system and inform to field coordinator
-Communicate and follow up all the complaints with field coordinator
-Filing of all documents ( like job card, inventory , vouchers) systematically and requlary
-Highlight any issue that requires specially( immediate attention to the operations
-Shall practice flexibility to land wherever needed

Candidate should have:
Diploma in any customer relations
– Experience in GPS vehicle tracking & monitoring , supervison,monitoring
-Salary will be Tsh 500,000/= gross
– Good communication skills


Apply this Job by Send your Application letter to [email protected]
Only qualified candidates will be contacted , METL Company group is equal opportunity employer and hence encourage special challenged and female to apply.