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Various Jobs At NMB Bank Plc 2022

Main Responsibilities:

    • Deliver world class one-stop customer service via phone

Knowledge and Skills:

  • Knowledge on managing customer complaints
  • Customer oriented attitude
  • Problem solving and resolution skills
  • Strong interpersonal skills – written and oral
  • Good organizational and teamwork skills
  • Ability to work in a fast-paced environment
  • Ability to manage a modern, technology-oriented product and provide customers with the knowledge required on applications.
  • Familiarity with Microsoft programs, as well as affinity for computers and the ability to quickly and effectively use client specific computer systems and databases to review accounts and update data with accurate information.

Qualifications and Experience:

  • Holder of university degree/Advanced diploma in Business Administration/Social sciences or equivalent qualifications from recognized higher learning institution.
  • Strong Background in telecommunication industry
  • Experience with call center technologies
  • Experience working in a Financial/Banking industry is an Asset
  • Proven sales, cross-selling, and up selling experience

Job opening date : 01-Mar-2022

Job closing date : 15-Mar-2022

Main Responsibilities:

  • Design, implement and maintain the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and ‘big data’ technologies into a Data Warehouse based on internal process improvements, automation and optimization of data delivery.
  • Identify, design and implement internal process improvements including re-designing infrastructure for greater scalability, optimizing data delivery, and automating manual processes
  • Design and build solutions to empower users to perform self-serve analytics needs.
  • Assemble large, complex data sets that meet functional / non-functional business requirements and design custom ETL and ELT processes.
  • Implement enhancements and new features across data infrastructure systems including Data warehouse, ETL, Master Data Management & BI platform
  • Maintain the overall data infrastructure systems
  • Troubleshoot data issues, data platforms and perform root cause analysis
  • Design and implement data products and features in collaboration with product owners, data analysts, and business partners using Agile / Scrum methodology
  • Design and build an optimal organizational data infrastructure and architecture for optimal extraction, transformation, and loading of large data volumes from a wide variety of data sources using SQL and Azure, AWS big data technologies.
  • Profile and analyze data for the purpose of designing scalable solutions
  • Define and apply appropriate data acquisition and consumption strategies for given technical scenarios
  • Work with architecture and other teams to ensure quality solutions are implemented, and engineering best practices are defined and adhered to
  • Anticipate, identify and solve issues concerning data management to improve data quality.
  • Work with analytics tools that utilize the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
  • Advise on the best tools/services/resources to build robust data pipelines for data ingestion, connection, transformation, and distribution
  • Transform data and engineer new features for machine learning models
  • Perform deep-dive analysis including the application of advanced analytical techniques to solve some of the more critical and complex business problems
  • Create new methods to visualize core business metrics through reports, dashboards, and analytics tools.
  • Work with different stakeholders to assist with data-related technical issues and support their data infrastructure needs.
  • Work with business users to understand the domain knowledge and troubleshooting of product issues

Knowledge and Skills:

  • Understanding of ETL framework and tools
  • Understanding of reporting & data visualization tools
  • Excellent analytical, creative and problem-solving skills.
  • Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
  • Ability to work effectively within a team.
  • Ability to prioritize, meet deadlines and work under pressure
  • Ability to work independently with minimal supervision
  • Attention to detail

Qualifications and Experience:

  • BSc in Computer Science, Computer Engineering, Data science, or relevant field.
  • Strong programming experience in SQL, Python, R
  • 5 years of experience in data engineering role
  • 3 years of big data experience
  • Experience in building and optimizing data warehouse and big data pipeline architectures
  • Experience with design, development and maintenance of ETL tools
  • Experience with maintenance and troubleshooting of BI platforms; SQL and NoSQL databases
  • Experience in data mining & machine learning
  • Successful history of manipulating processing and extracting value from large disconnected datasets
  • Extensive experience working with Hadoop and related processing frameworks such as Spark, Hive, etc.

Job opening date : 24-Feb-2022

Job closing date : 10-Mar-2022

Main Responsibilities:

  • Mine, analyze large amounts of data, find hidden patterns and forecast trends and provide reports with recommendations
  • Implement advanced analytics use case scenarios for the bank
  • Build predictive models and machine-learning algorithms
  • Use Data Science techniques/tools to improve processes; Aggregate data from disparate sources
  • Translate analytic insights into concrete, actionable recommendations for business or product improvement.
  • Identify new opportunities to apply machine learning to business processes
  • Design and implement reporting dashboards that can track key business metrics and provide actionable insights;
  • Process, cleanse, and validate the integrity of data; Automate data collection and management process
  • Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
  • Innovate new modeling techniques and procedures to existing business problems.

Knowledge and Skills:

  • Strong mathematical & numeracy skills
  • Understanding of reporting & data visualizations tools
  • Understanding of ETL framework and tools
  • Excellent analytical, creative and problem-solving skills.
  • Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
  • Ability to work effectively within a team
  • Ability to work independently with minimal supervision
  • Ability to prioritize, meet deadlines and work under pressure.
  • Attention to detail; Strong data analysis skills

Qualifications and Experience:

  • BSc in Computer Science, Data Science, Mathematics or relevant field.
  • 5 years of experience in manipulating data sets and building statistical models
  • Strong coding skills, such as R, Python or Scala
  • Advanced level proficiency in Structured Query Language (SQL).
  • Experience with big data platforms and tools including Hadoop, Pig, Hive, Spark and MapReduce
  • Experience with SQL and NoSQL databases
  • Familiarity with database management, data warehousing, data modeling and data visualization tools.
  • Experience in data mining & machine learning algorithms and their implementations
  • Experience with manipulating large data sets
  • Experience in financial services especially in banking is a bonus

Job opening date : 24-Feb-2022

Job closing date : 10-Mar-2022

Main Responsibilities:

  • Play a leading role in setting the architecture and design for current /new emerging bank’s products and technological solutions.
  • Ensure there is a clear system requirement (technical) for all products/solutions.
  • Ensure sign-off of solution design or solution architect.
  • Review, interpret and respond to detailed business requirements specifications
  • Provide accurate development effort estimates for solutions designed by vendors and internal development teams to assist project managers in project and resource planning.
  • Conduct technical impact analysis of proposed application changes and new system design requests.
  • Quality assurance that the work has been implemented by either external or internal developers is according to the technical design that was approved.
  • Provide detailed system specification document, map business requirements to optimal systems requirements; produce detailed functional/configuration designs/specifications and data architecture to match solution design specifications
  • Define application problems by discussing solutions with the IT team on evaluating procedures and processes.
  • Ensure there are control solutions by establishing specifications; coordinating production with programmers/internal developers.
  • Validate results by testing programs, Innovation lab and product owners’/solution owners.
  • Provide reference by writing documentation of all implemented products/solutions.
  • Prepare Scrum artifacts including; product backlog, spring backlog, and increments.
  • Following the scrum methodology to ensure all digital initiatives are implemented in an agile manner and follow the framework pillars and values.
  • Regular updating of the sprints documents to reflect latest status and present the same to the scrum team and management.
  • Assist with internal and external communication, improving transparency, and radiating information.
  • Coordinate efforts/ activities of all scrum team involved in each implementation
  • Coordinate System Administration training and hand-over of the system to the first level support ICT Service desk and respective second level support ICT unit
  • Coordinate User Acceptance Testing (UAT), training and reconciliation process with the respective product owner / business unit, Innovation Lab, Customer Experience.

Knowledge and Skills:

  • Advanced knowledge in software development practices and methodologies including agile/scrum, DevOps etc.
  • Deep knowledge in various technology stacks including programming languages, UI frameworks, databases (SQL, NoSQL, master data management etc.), deployment pipelines, containers, caches, Queueing and messaging platforms
  • Advanced knowledge in enterprise integrations and associated patterns.
  • Good knowledge on services and APIs overall lifecycle and management.
  • Good knowledge on different architectural and design patterns applicable for complex and dynamic environments.
  • Ability to work in dynamic conditions, and transition quickly between collaborative and individual work.
  • Ability to develop prototypes that can guide the development team.
  • Ability to establish and manage structures, processes and standards
  • Strong planning, organization and documentation skills
  • Excellent research, analytical, and problem-solving skills
  • Excellent verbal and written communication skills with the ability to interact effectively with people at all levels
  • Ability to act as a project driver, facilitating the achievement of required tasks with no or very minimum supervision.
  • Ability to prioritize, meet deadlines and work under pressure
  • Business analysis skills particularly for finance/banking industry

Qualifications and Experience:

  • Bachelor’s Degree in computer Science or relevant field
  • TOGAF or ArchiMate certification is an added advantage
  • Professional Scrum/Agile or project management certification is an added advantage
  • Minimum 3-5 years of experience in designing and building software solutions/enterprise architecture/system analyst/scrum master
  • Experience in IT projects or System Analyst in finance/banking industry will be an added advantage
  • Experience in leading teams as a technical lead/architect/scrum master in at least 5 projects of varying complexity and size.

Job opening date : 28-Feb-2022

Job closing date : 14-Mar-2022

Main Responsibilities:

  • Analyse customer data for insights to Implement and execute a customer value management strategy to maximise customer lifetime value and the contribution of the customer base to overall services revenue.
  • Lead the business transformation to embed CVM and data driven decision-making principles and culture across the organization.
  • Support the implementation of all CVM campaigns e.g. upsell NMB customers to transact more, cross-sell NMB into the other services, inactivity and churn management campaigns, real time contextual trigger campaigns.
  • Customer insight analysis
  • End to campaign management in terms of operations & execution
  • Collaborate with product owners and other stakeholders for gathering requirements and translating them into campaigns after doing a feasibility check and preparation of business requirement specification (BRS)
  • Campaign configuration, User Acceptance Testing (UAT), business rules validation, prioritization, launch post launch monitoring
  • Collaborate closely with internal and external(vendors) support teams to ensure campaigns are running as expected as well as facilitating fixing any technical issues affecting ongoing campaigns within agreed SLAs
  • Support the availability of data for reporting of CVM campaigns and initiatives performance
  • Create/maintain all campaign related documentation
  • Maintain processes, templates, and other documents that support best practices
  • Regular review of campaign platform, capabilities, integrations, and channels with technical/business streams to give recommendation on future enhancements and improvements to support business needs
  • Implement and manage a holistic blueprint for campaign management & fulfilment by scoping out the datamart layer all the way to the fulfilment layer.
  • Integrate output through campaign management, charging and fulfilment platforms, by translating CVM objectives to IT / Technical teams

Knowledge and Skills:

  • In-depth knowledge of Bank alternative Channels Business, understanding of banked and unbanked customer base, market segments, pricing, products & services, knowledge of government policies relating to banking, BOT regulations, -bank policies & procedures.
  • Data Analytics/ Data Warehouse (DWH) mandatory
  • SAP BI, Python, R, SQL., Microsoft Excel
    – Python/R programming language will be of an added advantage
  • A proven self-starter with ability to work under high pressure environment and problem-solving skills.
  • A result driven team player, personality with a willingness and ability to work in a dynamic working environment.
  • Data analysis skills.
  • Project management Skills.
  • Strong character in communication, presentations, and negotiation skills.

Qualifications and Experience:

  • University Degree in Business or related field
  • MBA or any Masters’ degree in Business related field is an added advantage.
  • 5 years working experience in similar environment
  • Telecom Usage & Retention experience is Mandatory

Job opening date : 21-Feb-2022

Job closing date : 07-Mar-2022

Main Responsibilities:

  • Install, upgrade, configure, automate and support the Enterprise Middleware technologies.
  • Perform troubleshooting and solving of Middleware / application incidents.
  • Communicates with application developers for technical support and issue resolution.
  • Execute corrective maintenance on Middleware software.
  • Partner with Business Process, Infrastructure, and Application Development teams to use technology to solve business problems.
  • Collaborate with NOC team members to create monitoring strategy and manage high availability architectures. Must strive for 100 percent uptime.
  • Be a positive helpful teammate capable of communicating across a diverse workforce to ensure work transitions effectively without interruption or incident.
  • Responsible for 24/7 Production Support.

Knowledge and Skills:

  • DevOps skills preferably with Java language hands-on.
  • WebLogic Server preferable or any other web server technologies.
  • Database administration skills preferably in Oracle RDBMS and others.
  • Unix and window administration.
  • Strong communication and organizational skills
  • Interpersonal skills and teamwork focused
  • Adaptable and customer service oriented
  • Demonstrated competency in accurately identifying the scope of work and preparing thorough, accurate and detailed schedule estimates
  • Excellent problem solving and conceptual thinking skills

Qualifications and Experience:

  • Bachelor degree in Computer Science or any other related discipline.
  • Certification on WebLogic Server, Oracle database, Java language
  • 2 years of managing Middleware technology (Oracle preferred)
  • 2 years of Oracle WebLogic experience (version 10.3.5 and above)
  • Working knowledge of Oracle SOA Suite, Different types of Service Bus, JMS Messaging, WebServices, Java, Linux/UNIX Scripting.
  • Understanding of Intranet and Extranet Architecture.
  • Knowledge of Linux, Solaris and Windows operating systems.
  • Working knowledge of Automating Processes and Database knowledge

Job opening date : 18-Feb-2022

Job closing date : 04-Mar-2022

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